Testimonials - Letters, Emails and Customer Comments
We love what we do here at Kaoud Oriental Rugs and it shows. We have received many wonderful letters and notes of appreciation over the past 55 years. Below are just a sampling.


Dear Kaoud Staff ,
      It was a pleasure doing business with all of you over the last couple of months. We love all five of our new rugs and are enjoying their individuality as well as the gorgeous contribution they are making in our home.
      Kris, Thank you for all your hard work bringing in rugs for us to see and for keeping the financial accounting straight. When you were behind the desk I felt confidant things were in order. You also did a lot of running around, lugging rugs with you, and we appreciate it.
      Juan, I'd still be looking for the right rug for our sitting room if you hadn't found that fabulous and unique Gabbeh. It's perfect, we love it.
      David, we can't thank you enough for your patience and calmness and knowledge. Right from the start I should have just let you pick out all the rugs because you came to know my taste and what I liked better than I did, and what you suggested worked beautifully in every area. All without ever seeing the rooms involved. Your years in the business show. You absolutely know what you're doing! We received an education and have come away with a new understanding about these beautiful rugs (and a new vocabulary). I'd never heard the word Gabbeh before. Who knew they would be my favorites?
      Maurice, thank you for holding all the various rugs for so long while we waited for our reconstruction to be completed. I realize we tied up some of your inventory for a long time and we appreciate your understanding. You have an unbelievable staff, from the kids who helped flip the rugs and carry them out to our car, to every person we encountered in our many, many visits to your store. We were always greeted cordially and by name when we walked in the door, even though they were probably thinking "Oh no not them again!" Everyone pitched in to help us find the perfect rug. Unfortunately, they found five perfect rugs we couldn't live without!! You have a great team. So, thank you, everyone. We will definitely recommend Kaoud to anyone who is looking for a beautiful rug and a great experience.
      Sincerely, Suzanne G. - Wethersfield

Maurice ,
      I must tell you what a fantastic experience I had! I wanted to share my experience about the rugs I bought and the wonderful staff you employ…they all were very professional, helpful and were eager to help me with my short and long term goals for my place. My mission was to update and redecorate my town house. I began with the furniture…however, when I wanted to choose fabric for a chair in my office, well I was floundering.
      After many hours exploring different fabrics and getting frustrated, I went to your show room with the desire to start with the rugs…which as I now see so clearly, sets the foundation for the room! I choose my desired rug and instantly my office came alive. When I had the foundation of my room set, everything else fell into place. The fabric selection for my desired chair became simple, a variety of paint options are now simplistic and my office has character and charisma. I started looking for the office; however I told them my desire for a new living room rug. We reviewed the floor plan and future placement of my existing space. They were all amazing as I described my existing colors and themes; they guided me with ease to 5 new rugs in total that would necessitate a complimentary color flow.
      Without any doubt, I will be back and highly recommend your store based on my experience. In addition, anyone who is thinking of buying a new home or redecorating I would highly encourage to start with the rugs first!! The floor is your foundation for any and all rooms, everything else is easy Start there first!!!
      My best regards, Jodi

Dear Maurice,
      I have never been more impressed by good salesmanship, but more than anything else, just plain, old, good human relations. In essence, by allowing me to take your merchandise out of the store without having given you my check, credit card, or license, you were telling me that you trusted me. This brings you a return of my implicit trust in you. It has been a pleasure doing business with you. I will recommend you highly to others, and I will be a customer of yours for life.
      Sincerely, Diana C

Dear Kaoud Brothers,
      On January 17th I purchased two rugs from your company. Janice helped me choose rugs that were just perfect for my room. She asked the right questions which helped me zero in on the perfect tribal red rug. She is patient and fun to work with. Thank you Janice!
      Best regards, Allison B.

Hi Charlie,
      You guys are great!! Thanks for being so flexible and professional! I purchase a lot of rugs and your company will be my only source for rugs.
      Best regards, Bonnie

Dear Kaoud Brothers,
      Over the years we have purchased numerous rugs from you, along with the protection plan. We are so happy we did that! Red wine was spilled on one of he rugs in a large quantity and I was heartbroken at the thought of loosing the rug. I contacted your store and they cleaned it so beautifully. The rugs look fantastic! I just wanted to let you know so that you can share my experience with others considering the plan.
      Sincerely, Sarah G.

Mike:
      Thanks! I can't wait to meet you. I do have this story to tell you and you can pass it along to Maurice.... I was desperate to get a new oriental rug for my dining room so I went on line and bought a rug from the internet. This was a rug that was far too big - because I measured wrong but the rug itself was mess - a royal mess!!! I recall Maurice telling me that not all rugs were of the same quality. Not really knowing anything much about these rugs I thought how much difference could there possibly be?       Well --- I found out what a mess some of these rugs could be - the edges were horrible and it’s just not a good quality - you can see and feel it. I'm sending this rug back but it’s going to cost me almost $300 to return the darn thing. Lesson learned! The prices appeared very favorable so I thought I would take a chance - it was a $300 lesson. I haven't any idea how the heck I'm going to get this out of my house so it can be shipped back since it weighs a ton - its 10'1" X 12'8". What an ugly, expensive mess.
      Feel free to share this information with any of your customers - it may save someone the disappointment. I know the rug I bought from Kaoud is beautiful, absolutely beautiful!!
      Pamela S.

From Elizabeth,
      I just wanted to let you know how appreciative I am of the quality and service that I have received at Kaoud's. In addition to the five oriental rugs that I have purchased over the years, I recently purchased a stair runner. Mike and his employee installed the runner yesterday with care, attention to detail, and perfect results. It is such a pleasure to be a part of the Kaoud family of oriental rugs. You have always shown integrity, quality, service, and expertise. Thank you again for your years of service. I am happy to refer all my friends and family to your store.
      Sincerely, Elizabeth

From Stephanie,
      The rug was delivered yesterday and we love it! Our experience with your company has been absolutely wonderful - what great customer service!
      Thank you! Stephanie

Dear Kaoud Brothers,
      I just wanted to let you know that my rugs have arrived and I could not be happier !! The color was perfect and they are just great in the rooms I had planned them for!! Your prices were competitive and the information on the care, cleaning and upkeep invaluable.
      Thanks so much!


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